Prima Edge Inc

Tracking Information

Tracking status (a fixed list that can be updated) and tracking notes (free format text), can be added to the dispatch note either in the header (not attached to a product code/dispatch line) or in the dispatch line. 

Automated Tracking Information

Existing tracking numbers are created from EDI shipping notes or manifest for electronic drop ship orders, or manually created for purchase orders that are not electronic, or where the vendor does not provide a tracking service. 

Manually updating tracking Information

These two additional fields that give extra information about the status of the parcel/delivery can also be imported from a 3^rd party system e.g. AfterShip. To import this information for existing tracking numbers a CSV file is created with header fields: TrackingNumber, TrackingStatus, TrackingNotes – on importing the file, when a tracking number is matched the tracking status (fixed list) and tracking notes provided in the file will update the dispatch notes and existing tracking number with that information.

Note: an API will later be added to get this information in real-time based on a schedule set up in administration.

Emails to Customers

The tracking links from the despatch notes will automatically be emailed to customers UNLESS you deselect this option within the company contact ("Send tracking email?")