How do I cancel an imported order? : Prima Edge Inc

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How do I cancel an imported order? Print

Modified on: Thu, Mar 17, 2022 at 11:37 AM

If the imported order is in the status 'Awaiting Dealer Authorization' you can select 'Cancel Order' to archive this.

However, if the order has been marked as externally paid, you will not be able to archive the order and will need to progress the order for a return and credit

If the order has been progressed, you will not be able to archive the imported order and will need to follow the steps on deleting a line from a sales order, based on how far the order has been progressed.

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How do I cancel an imported order? Print

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