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Company FAQs

Multiple email address against a contact?
This can be achieved by entering two email addresses against the financial contact separated by a semicolon ‘;’ Please note, by doing so all emails that...
Fri, Aug 30, 2019 at 5:52 PM
Mail on Authorisation and Invoice on Authorisation, what's the difference?
Invoice on Authorization will generate an Outstanding Sales Invoice once the Sales Order has been Authorized. It will not send the invoice out to the custom...
Fri, Aug 30, 2019 at 5:55 PM
Why can't I change the Account Code?
It is because the Account Code already exists in Prima. Try a different code and Save. Each Account Code must be unique..
Fri, Aug 30, 2019 at 5:56 PM
Can I change a location code?
No, a Location Code cannot be changed once saved in Prima. If the Location is raised in error and has no Sales History against it, then the Location itself...
Fri, Aug 30, 2019 at 5:58 PM
Can a company be a customer and a supplier?
Yes it can. In the Header section of the Company tab, tick the box next to Supplier on the right hand side. Save the change.
Fri, Aug 30, 2019 at 5:59 PM
How do I find a deleted company?
.In the Company Lookup, select Marked For Deletion in Company Type dropdown list Click Search.
Fri, Aug 30, 2019 at 5:59 PM
What are Pricing Print Types?
Pricing Print Types affect the Prima displays pricing information in your system and your printed reports. Standard- Standard pricing shows the unit price,...
Tue, Aug 3, 2021 at 2:47 PM
How do I change the account code for transfer to the financial system?
(Ensure your Sage transfers are not taking place before you make this change) Go in to a Company record Click on the Customer tab Replace the Cust. Ac...
Tue, Sep 3, 2019 at 6:09 PM
How do I change the default delivery address for a company?
Go to Company > Companies In the Search bar enter the customers account code and hit the Search button Click Details to open the company record or dou...
Tue, Sep 3, 2019 at 6:10 PM
Can I change a company account code?
In order to change the account code for the accounts, you are required to uncheck all the tick box options for: Supplier Prospect Customer You will th...
Tue, Sep 3, 2019 at 6:11 PM

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