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Purchasing FAQs

Why has an item on back order (not expected next day) appeared automatically on a completed receipt note and dispatch note?
This will happen when the purchase order is a direct delivery purchase order. You, the customer of the supplier, will next receive these goods to know when...
Tue, Mar 15, 2022 at 12:46 PM
Why can't I see the line I've just purchased on the Receipt Note?
If you purchased a line and can't find it on a receipt note, try the following: Check the links button to see if it's already on a Receipt Not...
Tue, Mar 15, 2022 at 3:28 PM
What does the Landed/Sales Cost % do in the Product Units/Pricing tab?
If a value is placed in the landed cost or sales cost field, then this % value of the Actual Cost will be added to the Actual Cost to generate the Landed C...
Tue, Mar 15, 2022 at 5:44 PM
How do I remove a line from a Sales Order in Prima Cloud?
Below is a list of scenarios you may find yourself in when you need to delete an order line in Prima Cloud The item is on the Requirements list under t...
Thu, Oct 3, 2019 at 6:28 PM
My emails are stuck in Status Pending and not sending out?
Check the EDI is switched on and the Process to Send/Receive Electronic Mail is visible on the EDI monitor. If using Exchange, make sure Outlook is open ...
Thu, Oct 3, 2019 at 6:29 PM
Why is my cost price not updating when I change the supplier in the requirements?
If you are manually over-typing the supplier in the ‘Supplier’ box at the top of the requirements screen, the cost price will not update as you are essenti...
Thu, Oct 3, 2019 at 6:31 PM
How can I part allocate from the Requirements screen?
Prima will only let you fully allocate stock from the requirements and it will let you part-allocate stock from requirements. In Requirements highlight th...
Thu, Oct 3, 2019 at 6:34 PM
Alternatives in the Requirements
Alternative products can be seen under the 'Alternatives' tab within the requisition. Items with a (P) next to them are created as stock products,...
Wed, Jul 14, 2021 at 7:09 PM
Why can I not delete a requisiton?
This may be due to the following reasons: Stock Requistions The item has been progressed onto a purchase order, click 'Links' to check this, i...
Thu, Oct 3, 2019 at 6:38 PM
Why is the item not leaving the requirements when I click 'Purchase'?
If you are clicking purchase and the item is not leaving the requirements, this is due to the item not having stock code. In order to purchase this item, ...
Thu, Oct 3, 2019 at 6:39 PM

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