You first need to mark the Product so that it is available for return. To do so:


Open the Product Record


Click on the Balances button (bottom-right)


Click on the Batch Records tab at the top


In the lower half of the screen Items in selected Batch


Double click on the line where it has a Status of General Stock


In the pop up, choose the Warehouse of Damaged Stock or Goods ReturnsĀ from the dropdown list


Click Save


When you go back to the Supplier Returns look up, the Product will appear against the OWN account