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Movement FAQs

What do the delivery options really mean?
Delivery options can be found in the Location Details in the Company Record. Allow Consolidated: This will allow you to have multiple sales orders on one ...
Thu, Aug 15, 2019 at 5:33 AM
Where can I find the address a direct delivery order has been sent to?
Go to the relating purchase order and on the right hand side of the page, you will see a button that says 'Delivery Details'. Click this button...
Thu, Aug 15, 2019 at 5:34 AM
What does # mean on a despatch note?
The # symbol means that this line on the despatch note is NOT coming from own inventory, i.e. the item is 'pre-booked' and will be arriving from you...
Fri, Feb 5, 2021 at 2:25 PM
Setting up and Applying Delivery Codes.
Setting up and Applying Delivery Codes You can use a Delivery Code as a pre-set of delivery charges and costs, so you can charge a standard delivery fee...
Tue, Mar 12, 2024 at 8:55 AM
How do I create Van Routes?
Van Routes must be created via Prima Administration, and here's how: Login to Administration Go to General Administration -> Post Code C...
Thu, Aug 15, 2019 at 5:35 AM
Why has an item on back order (not expected next day) appeared automatically on a completed receipt note and despatch note?
This will happen when the purchase order is a direct delivery purchase order. You, the customer of the supplier will next receive these goods to know when ...
Thu, Aug 15, 2019 at 5:36 AM
How do I remove a line from a Sales Order in Prima Cloud?
Below is a list of scenarios you may find yourself in when you need to delete an order line in Prima Cloud The item is on the Requirements list under t...
Thu, Aug 15, 2019 at 5:37 AM
I can't find items to be returned against the supplier
If you are unable to find an item against the supplier this may be because the items were created via stock check. In order to create a supplier return,...
Thu, Aug 15, 2019 at 5:38 AM
I've got a Supplier Return to do from stock, but the Product is not appearing in the list?
You first need to mark the Product so that it is available for return. To do so: Open the Product Record Click on the Balances button (bottom-right...
Thu, Aug 15, 2019 at 5:38 AM
Supplier Return from a Customer Return
Note – Once a Collection Note is completed and one or more lines are set for Supplier Return the Note will automatically be generated. Click on the Movem...
Thu, Aug 15, 2019 at 5:39 AM

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