As long as the Customer Return is Outstanding then you can Delete it


To do so:


Open the Customer Return


Click on the Lines tab


click on the line to remove (if there are multiple lines, repeat process for each one)


Click the Delete (Bin) button


Click OK


Once all or required lines have been Deleted, go back to the Header tab


Set some Default Return Actions e.g. Return to Supplier and Credit Customer (you cannot Complete a Return unless Return Actions have been set)


Save


Complete the Customer Return