- Refer to Source Of Pricing tab to see where Selling Price is coming from...
- Firstly check where the selling price is being pulled in from. Go to the sales order > double click the item > click onto the tab 'Source of Selling Price'. This will list all the calculations and where the calculation has come from.
- Does the sales unit against the line match the pack size in the 'Source of Selling Price' tab that you are expecting to see? If the pack sizes are different then the pricing won't match. i.e. if the contract item is an each and there is a PK10 on the order, the contract price will not be applied despite this showing in the source of pricing.
- Check the Publication has not Expired.
- If Discount Bands are not applying, ensure the pricing band exists in the catalog item record and/ or stock product and ensure the publication is marked as Best Price in the Publications > Catalogs.
- Is there a margin set that is calculating the selling price from the cost?
- Check Discount Bands are correct in the Product & Pricing tab or within the Matrix Band area (found by clicking the Contract/ PACT button) in the company record.
- Check if the mailer is assigned to the customer in the Product & Pricing tab **if direct mailer pricing is checked, you will need to use the mailer code. To find the mailer code go to the relating mailer and search using the standard code, the mailer code will be populated in the lookup grid.
- Check the latest Catalogs are imported.
Selling Prices are incorrect Print
Modified on: Wed, Jul 14, 2021 at 6:48 PM
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