Catalog Checks
Check the Publication has not Expired
Check the latest catalogs are imported.
Check that the latest Terms file has applied to the Publication. If not, apply the latest Terms file and check again.
Product Record Checks
Check the Cost Price in the Product Units/Pricing tab of the Product record, then...
Check that the correct Supplier in the Product is marked as Preferred, by clicking on the Suppliers button in the Product record. If this is not correct, amend and apply terms files again.
Check the Batch Price(s) in the Balances tab
If many products are affected then follow the Housekeeping section on managing prices.
Check the latest catalogs are imported.
Check if the Product is in a PACT file against the customer which you are raising an order against