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Sales FAQs

Why can't I see any of my Webstore orders in my SOP Orders lookup screen?
It is likely that the orders are still in your Imported Orders lookup and need to be processed through to Orders.   Check for orders with a Status of Awai...
Thu, Mar 17, 2022 at 12:08 PM
Why does a product on my imported order have a stock ID of 0?
If an imported order comes in with an item that has a stock ID of 0, this means that the item is not linked to a stock code and a stock code must be created...
Thu, Mar 17, 2022 at 12:09 PM
Prepaid Order Rules
If a sales order is marked as Prepay (this displays in header of the sales order and can be filtered on in the sales order and invoice lookups), the followi...
Fri, Oct 14, 2022 at 12:40 PM
If want a customer to ONLY see items on certain Order Pads
If you only want your customers to only view items on certain Order Pad follow these steps. 1. In the contacts web access tab, only tick Order Pads u...
Tue, May 14, 2024 at 2:17 PM

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