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Sales FAQs

Invoice only line
If you wish to add an item (e.g. a delivery charge) to the sales order and not have this pull through on the purchase order, you add a manual line to the sa...
Thu, Mar 17, 2022 at 11:51 AM
My Selling Prices are incorrect?
Refer to the Source of Pricing tab to see where the Selling Price is coming from...   Firstly check where the selling price is being pulled in from.  Go t...
Thu, Mar 17, 2022 at 11:52 AM
OWN supplier against a product on a sales order?
If the OWN supplier is showing against a sales order line, check the Supplier tab to see if any of the suppliers have a 'Y' in the 'Preferred...
Thu, Mar 17, 2022 at 11:53 AM
Progress Order and Create Outstanding Sales Explained
Progress Order will automatically create an outstanding sales order and authorize the relating sales order. Create Outstanding Sales will generate an outst...
Thu, Mar 17, 2022 at 11:54 AM
Where do Sales order company Notes pull from?
To have automatic 'Company Notes' on a Sales Order this would be set within the Companies module. Once you are in the specific Company, click on th...
Thu, Mar 17, 2022 at 11:56 AM
The order has been placed but I accidentally chose the wrong ship to address
If the order has been placed but you accidentally chose the wrong ship to:   1: As soon as a Sales Order is authorized you will not be able to change the ...
Thu, Mar 17, 2022 at 11:57 AM
Imported order status Definitions:
Awaiting Dealer Auth - The order needs to be progressed by the dealer (yourself) into a sales order. Awaiting Customer Auth - This is what your customer wi...
Thu, Mar 17, 2022 at 11:58 AM
What does the expiration date in a quote mean?
The expiration date in a quote is used to determine how long the quote will be kept live for. E.g. if you wish for the customer to only be quoted at this pr...
Thu, Mar 17, 2022 at 11:59 AM
Why can I not add an item to a Contract from a Sales Order/Quote?
There are three possible reasons as to why you will not be able to perform this action: - The Company does not have a Contract list created. To generate th...
Thu, Mar 17, 2022 at 12:00 PM
Error when deleting a line from a sales order : 'Relating account documents'
This means that the sales order is linked to a sales invoice, which is preventing the deletion of the line...   If the sales order link is linked to a pos...
Thu, Mar 17, 2022 at 12:05 PM

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