Community Forums

Service announcements coming soon from the community! Find out more...

Movement FAQs

What do I do if I've Completed a Customer Return with Return to Supplier rather than Return to Stock?
In this instance you will have to Complete the Supplier Return, and the complete the associated Purchase Credit line with a 0 value. You can then do a ...
Thu, Aug 15, 2019 at 5:39 AM
How can I Delete a Customer Return if it is no longer required?
As long as the Customer Return is Outstanding then you can Delete it To do so: Open the Customer Return Click on the Lines tab click on the...
Thu, Aug 15, 2019 at 5:40 AM
I am trying to create a return but I am receiving an error the system was unable to add the following items - ...(item not available for return). What does this mean?
When receiving an error the system was unable to add the following items - ...(item not available for return), this happens when you enter part of a custo...
Thu, Aug 15, 2019 at 5:41 AM
How do I add a new carrier?
To be able to see a carrier in the customer return dropdown, you need to mark the company as a carrier within the company record under the company name.
Thu, Aug 15, 2019 at 5:42 AM
What does the @ symbol against lines on my despatch notes mean?
It means that the quantity is split over more than one line on the Despatch Note.
Thu, Aug 15, 2019 at 5:42 AM
Our physical stock level did not match what was showing in Prima so a line which we need to purchase is on an Outstanding Despatch Note. Help?
- take full line off the Outstanding Despatch Note (see delete line off a sales order FAQ) - go to Stock>Balances to unallocate and then reallocate th...
Thu, Aug 15, 2019 at 5:43 AM
I'm waiting on one back order item, but the rest of the order is status Allocated on the Sales Order; why can't I see them for Despatch?
There are a couple of possibilities here: - Go in to the Full Details of the Sales Order and check to see whether Single Delivery Order has been ticked...
Thu, Aug 15, 2019 at 5:45 AM
Can I add more lines to an existing Despatch Note?
Yes it's simple. As long as the sales order line is at Status Allocated (Receipt Note must be Completed from the Purchase Order) and the Status of ...
Thu, Aug 15, 2019 at 5:46 AM
I have several Despatch Notes with items showing as To Follow, but I have received the stock and it's ready to go?
The reason is that the Status of the Purchase Orders to the Supplier is Awaiting Receipt, and the goods need to be receipted in for them to show correctly...
Thu, Aug 15, 2019 at 5:47 AM
I'm trying to Complete my Despatch notes but Prima is saying that I need to Complete an Outstanding Stock Take?
You cannot complete a Despatch Note if a Product is on the note, and is also on an Outstanding Stock Take. The pop up will inform you of this when you try...
Thu, Aug 15, 2019 at 5:48 AM

Can't find what you're looking for?

Submit a ticket