PrimaGO FAQ's
If you get an error message when you press place order, check" All card details entered are correct The card is not American Express - You can on...
Tue, Mar 15, 2022 at 4:00 PM
If you have an Authoriser who's is not receiving emails to approve orders, firstly check in Prima > Company > Contacts that the correct authoriser...
Fri, Mar 11, 2022 at 4:12 PM
The Offer Popup allows you to give your customers a voucher code. Every time they log in to you webstore they will be able to see the voucher code. To ...
Mon, Mar 14, 2022 at 3:49 PM
Customers can now pay their invoices online Firstly make sure your contact is set up to view invoices online. Prima > Company > Contact > Web ...
Mon, Mar 14, 2022 at 5:09 PM
In order to show Essendant reviews on your webstore you need to open your Control Panel > System > Settings > Features, then make sure the drop ...
Mon, Mar 28, 2022 at 4:24 PM
When a web order needs approval, Prima will look for an approver in the following order to send the approver email to: 1. Authorizer (or pre-authoriser)...
Thu, Jun 9, 2022 at 12:12 PM
You are now able to create a new CSR in the control panel in PrimaGO. To do this you would need to go to System > Settings > then SSL Management w...
Wed, May 4, 2022 at 4:55 PM
There are a few different google features that you are able to integrate with your PrimaGo webstore. Below will give you a short explanation of each of the...
Fri, Nov 11, 2022 at 3:54 PM
If you are using our new SPR or ESS webstore and would like to add a non-SPR or non-ESS item to your store. Double click into the product to view the detai...
Tue, Dec 20, 2022 at 12:33 PM
Eg error message below: Please check the bill to address (usually HQ) against this customer has no symbols - if it does, remove the symbol, save and try aga...
Thu, Jan 11, 2024 at 10:58 AM