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Invoicing FAQs

Can I add lines to an existing Sales Invoice?
Yes you can as long as the invoice is Outstanding. Enter in to the Invoice you want to add to Click on the Available Items tab Any available lines w...
Thu, Aug 15, 2019 at 7:53 AM
How do I set a customer's Invoice Profile?
Invoice profiles need to be set in the Company Record so that invoices are generated based on in-house procedure or customer requirements. Go to the Compa...
Thu, Aug 15, 2019 at 7:54 AM
Our Delivery Charge is posting to the wrong Nominal in Sage. Where do I check/change this?
Click on General Administration Click Nominals Double click on the Delivery nominal from the list (if there is no Delivery Nominal, click New Nominal an...
Thu, Aug 15, 2019 at 7:55 AM
If an order has been invoiced, can I delete it?
If an invoice is in a completed status you would have to set the invoice back to outstanding use the Maintenance facility under Settings. When the invo...
Thu, Aug 15, 2019 at 7:56 AM
How do I see what Despatch Note is linked to my Invoice?
Open the Invoice Click on Lines Double click on a line Click on the Links button The related Despatch Note (if there is one) for that line will displa...
Thu, Aug 15, 2019 at 7:56 AM
Why are my Merged Invoice lines showing in Outstanding Items 3 days before the Next Invoice Date set in my Customer record?
Prima releases the Merged Invoice lines 3 days prior to the Next Invoice Date to allow for flexibility and weekends. The Next Invoice Date will roll on...
Thu, Aug 15, 2019 at 7:57 AM
When creating my Merged Invoices from Outstanding Items, how do I know that my invoices will only contain last month's completed orders?
Invoicing > Sales Invoices Click on Available Lines Options - By Company Profile Set the Despatch Date to Fixed Period and select Last Month from th...
Thu, Aug 15, 2019 at 7:58 AM
How do I change a product Invoice Description on a Sales Invoice
Open the invoice Double click on the invoice line to be changed Modify the Description field as necessary Save
Thu, Aug 15, 2019 at 7:58 AM
A customer has returned an item but they are on a Monthly Invoice, so I don't want it to show on there. What do I do?
As the item has been despatched, it will have an Outstanding line waiting to be invoiced. Go to Invoicing -> Sales Invoices Click Available Lines ...
Thu, Aug 15, 2019 at 7:59 AM
Can you please explain the Options in Available Lines?
Here are the different Options explained: By Company Profile - Only lines for Companies with a company profile will appear subject to those lines being d...
Thu, Aug 15, 2019 at 8:00 AM

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