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Invoicing FAQs

How can I remove an empty invoice?
Open the invoice Click the Delete button (bin icon)
Thu, Aug 15, 2019 at 8:01 AM
A monthly invoice should be displaying in the Outstanding Items, but it's not there?
Make sure the following fields are set for the line(s) to appear for invoicing: - In the Customer tab of the Company Record, make sure the Invoice Profile...
Thu, Aug 15, 2019 at 8:02 AM
How can I populate the Cust Ref field on a Manual sales invoice?
Double-click on the invoice line Click on the General Details tab In the Ref field enter your reference Save When you print the invoice the Cust Ref ...
Thu, Aug 15, 2019 at 8:03 AM
How do I update an Invoice Location?
Open the Company record Check in the Main tab which location is marked as the Invoice Location Choose appropriate location from the dropdown list Over ...
Thu, Aug 15, 2019 at 8:03 AM
In Invoice Available Lines, what is the column I/A/S/T/E for?
These codes refer to the type of invoice line the system has generated and where in the system it has come from. I - Invoices (using any of the profile...
Tue, Jul 5, 2022 at 9:08 AM
How can an invoice be created despite company rules mean that I should not be able to?
A sales invoice can be raised from the Avail. Lines despite the status of relating documents (despatch notes) or company invoice profiles settings mean tha...
Thu, Aug 15, 2019 at 8:08 AM
Can I merge sales invoices?
To merge a sales invoice, one invoice must be outstanding the other items must be in the available lines or both sales invoices must be outstanding. Please...
Thu, Aug 15, 2019 at 8:08 AM
How do I change a sales invoice status back to outstanding to re-post to my financial system?
Go to Settings > Maintenance Check the option for Sales Invoice Move back out Outstanding Enter the sales invoice number and hit Search Click the but...
Thu, Aug 15, 2019 at 8:10 AM
My Sales Invoice has an incorrect Invoice Location - how can I amend this?
The Invoice will be created against the Location that is set as your Invoice Location in the Company Record. For example, if your Invoice Location is set t...
Thu, Aug 15, 2019 at 8:11 AM
Can I change the reference or date on an invoice once it has been posted?
If the sales invoice is outstanding, the reference can be changed.   If the sales invoice is completed, you can use the Maintenance facility to mark it b...
Thu, Aug 15, 2019 at 8:11 AM

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