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Invoicing FAQs

Merging Sales Invoices
To merge a sales invoice, one invoice must be outstanding the other items must be in the available lines or both sales invoices must be outstanding. Please...
Tue, Mar 15, 2022 at 9:18 AM
How do I change the Nominal on a Purchase Invoice line?
Open the purchase invoice. Click on Lines tab. Double click on the line to change. In the Line Details section (bottom part of window) you change the No...
Tue, Mar 22, 2022 at 11:00 AM
I get an error mesage "Purchase Invoice Nominal Value does not match Nett Value" when I try to Complete my manual Purchase Invoice?
This means that the Lines Nett Value and the Invoice Nett in Purchase Invoice header are not the same(or within tolerance). Update the Invoice Nett to ...
Thu, Aug 15, 2019 at 7:39 AM
How to view Purchase Orders that have not had Purchase Invoices created for them
Click on Invoicing. Click Purchase Invoices. Click on the Available Lines button. Select the By Purchase Order option. Click Search. This will list a...
Tue, Mar 22, 2022 at 11:07 AM
Do Purchase Invoices paid by card post over to Sage?
There is a setting in the Administration which determines whether or not invoices paid by card will transfer to Sage. Login to Administration Click ...
Tue, Mar 22, 2022 at 11:10 AM
How to delete EDI Purchase Invoices/Credits no longer required/duplicates
To remove EDI Invoices that are not required, please follow the below. Go into the Settings drop down at the top of your Prima to access Maintenance In ...
Tue, Mar 22, 2022 at 11:17 AM
Reasons for electronic purchase invoices not matching/ completing automatically
These are the reasons that the invoices will not match and complete automatically. There is no particular order to check as such, but all would cause a...
Tue, Mar 22, 2022 at 11:21 AM
How can I amend an outstanding electronic invoice?
In order to amend the invoice, you will need to mark the invoice as manual. Go to Settings > Maintenance Select the option EDI Purchase Invoice fr...
Tue, Mar 22, 2022 at 11:24 AM
A Company is set as Merged Invoices - but the invoices aren't being merged?
This can happen when the sales order is being marked as Invoice on Authorisation - this can be found in the Customer tab in the Company record for which the...
Thu, Aug 15, 2019 at 7:44 AM
Can I mark an invoice as posted, but prevent it from going to QuickBooks?
Invoices must have status of Completed to be moved to Posted using the below steps: Select Settings > Maintenance Here you will see the option, Sales...
Tue, Mar 22, 2022 at 11:55 AM

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