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Publications FAQs

How to import a wholesaler mailer?
You will receive your wholesaler mailers in the same way you receive your standard catalog files. Please see step 1 of the catalog import routine. 
Wed, Jul 14, 2021 at 7:03 PM
Mailer showing 'N' for available on the web in the company record, will this still show online?
The reason that mailers read Available on Web as N is due to the mailer codes not actually showing on the webstore, it is only mailer pricing that applies. ...
Thu, Aug 15, 2019 at 10:18 AM
A Customer has a Mailer assigned to their account but the Mailer Price is not pulling through on to an Order or Quote?
There are a couple of reasons here why you might not be seeing the correct price: Make sure that if Use Direct Mailer Pricing is ticked in the Business S...
Thu, Aug 15, 2019 at 10:19 AM
How do I delete a line from a Mailer?
An item can easily be deleted from a User generated mailer. Double click on the item, go into Item details, click the trash icon to delete.
Thu, Aug 15, 2019 at 10:20 AM
How do I assign a Mailer to a list of Customers on en masse?
Go to Company then select the Company Grid Manager button Filter the Companies down using the search options. Select the Change tab and tick Publication ...
Thu, Aug 15, 2019 at 10:20 AM
I'm getting an error message when importing a Terms file?
Here are some things to check with the file: Special characters in the file name The file is saved in .csv format The column headers match the template...
Thu, Aug 15, 2019 at 10:21 AM
When I import a terms file, does it add new products to my system?
No, terms files do not create new products, they are to be used to update prices against existing items within a particular catalog in Prima. If items are...
Wed, Jul 14, 2021 at 5:52 PM

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